Many companies say they are “committed to customer service”, but when asked, they can’t tell you what customer service means. At The Dwyer Group, we know exactly what it means and put it into practice every day. Customer service means on-call consulting, paying special attention to order entry details, pulling orders accurately with an emphasis on inspection and quality control prior to leaving any of our facilities, packaging and preparing shipments to withstand the rigors of shipping, meeting deadlines, making deliveries on-time and on-demand, utilizing easy to read ordering / tracking / confirmation forms containing accurate and up to date information, all so we can say “Yes, your order will ship today,” when you really need to hear it. Realizing the need for The Dwyer Group to supply its clients 100% of the time, especially when they get into a bind, James Dwyer, CEO and President of The Dwyer Group, decided years ago to make the investment and stock multiple locations with enough inventory to cover our clients’ unexpected crunches. “We aim to put our customers’ minds at ease and free up their valuable time to concentrate on more important issues.” James views stocking several million dollars of preforms and other products, as a solemn duty to our loyal customers and an investment in their continued success. Compared to brokers or store-fronts who carry little or no stock, the difference is clear. It is The Dwyer Group's commitment to keep you up and running, and we know that is important to you. The bottom line, it is all about your bottom line.
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